Frequently Asked Questions
Everything you need to know about your next adventure on two wheels.
How will my Kona bike be delivered?
To ensure your bike arrives safely and performs perfectly, we ship our bikes nearly fully assembled. You will only need to perform a few simple steps like attaching the pedals and straightening the handlebars using the included tool kit.
What is the warranty policy on Kona frames?
We stand by our craftsmanship. Kona provides a limited lifetime warranty on most frames for the original owner, covering manufacturer defects to keep you riding with confidence.
Can I return my bike if it's not the right fit?
Yes, we offer a 30-day return policy for bikes in new, unridden condition. Please keep the original packaging to ensure a smooth return process and contact our support team for a return authorization.
How do I determine which frame size is right for me?
Each product page features a detailed 'Size Guide' based on height and inseam measurements. If you are between sizes, we recommend sizing down for more agility or sizing up for increased stability.
Do you offer financing options for high-performance models?
We do. We partner with several financing providers to offer flexible monthly payment plans at checkout, allowing you to hit the trails now and pay over time.
Are Kona bikes compatible with third-party components?
Absolutely. Our bikes are designed using industry-standard specifications, making it easy for you to upgrade or customize your ride with your favorite aftermarket components.