Returns & Exchanges
At Kona Bikes, we want to ensure you are completely satisfied with your ride. If your gear isn't the perfect fit, you can return unused items in their original packaging within 30 days of purchase for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original shipping box, ensuring all tags are attached and the product is in new, unridden condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to the box, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing